PROFESSIONAL EXPERIENCE

Certifications
  • Seeking Professional of Human Resources (PHR) Certification. 

  • CrossFit Level 2

  • CrossFit Judges Course

  • CrossFit Scaled Course

  • USA Weightlifting Level 1 Coach

  • Precision Nutrition Level 1 

Education 

BBA: Human Resources     Baylor University - Waco, TX                                                                              2011-2014

  • Member, Baylor Association of Human Resource Management

  • Member, Society for Human Resource Management

  • Awarded: BEST PROJECT AWARD, H-E-B Dash Grocery Distribution Concept, and Principles of Marketing Class. 

  • (Fall, 2012)

  • President/Captain/Starter for Baylor Women's Club Volleyball: Defensive Player of the SIVA conference (2013)

  • Elected as a "Little Sister" for Phi Delta Theta Fraternity 

  • Nominated for the Baylor University 2013 Homecoming Queen Court

Bachelor of Arts: General Studies.  University of Texas at Dallas - Richardson, TX                                       2009-2010

  • NCAA Student Athlete: Volleyball - Libero 

  • FRESHMAN OF THE YEAR, Volleyball, NCAA American Southwestern Conference (2009)

  • Defensive Player of the Week, Volleyball, 5 Consecutive Weeks (2009)

  • Second Team All-Conference, Southwestern Conference (2009)

  • Member, Baptist Student Ministry

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Professional Summary

I have proudly led a comprehensive myriad of Human Resources functions from managing the large market operations of a fortune 500 company’s health and welfare benefits to being the one-stop-shop HR of a non-profit outdoor amphitheater since graduating from Baylor. I thrive in chaotic environments where a combination of both smart, nimble processes along with human touch keep the wheels effectively turning while maintaining the happiness of clients, employees, and internal colleagues. My greatest passion is to help people and the businesses grow through the employees that shape the day-to-day operations. Everyone has a voice and a story to tell that I want to hear.   

 

Work History

Human Resource Manager, The Cynthia Woods Mitchell Pavilion – The Woodlands, TX             03/2017- Current 

  • Create, implement, manage and guide HR processes and protocols including: benefit and compensation administration, leave administration, workers compensation, hiring and terminating processing, and compliance management. 

  • Ensure the organization makes sound employment decisions that are fact-based, objective, unbiased and in keeping with company policies and procedures.

  • Creator, innovator and enhancer of a team-based, collaborative and ethical culture.

  • Suggest and implement creative, innovative, and fresh perspectives on employee issues.

  • Recommend and implement proactive employee relations platform which enhances culture and work experiences.

  • Implemented 2018 benefit package that reduced employee and employer contribution by 20% while providing two separate options as part as the employee benefit package.

  • Implemented 2019 benefit package that increased employee benefits while achieving employer cost reduction by 3%. 

  • Perform budget forecasting for each new season. 

  • Manage and lead the hiring and onboarding of new Event Staff and Full-time staff (over 200 to date).

  • Member of and active contributor on Investment Committee for the Defined Contribution plan.

  • Plan administer for all Defined Contribution benefits; including annual plan wellness review, vendor assessment, compliance review and maintenance. 

  • Lead full Defined Contribution plan design change and employee training. 

  • Identified Retirement compliance errors, root cause(s) and implemented plan(s) of correction. 

  • Develop annual training and engagement programs.

  • Payroll and Benefits main contact including annual salary reviews and open enrollment.

  • Lead employee investigations for all employee relations including discipline and performance items.

 

CrossFit Level 2 Trainer, CrossFit Towncenter - The Woodlands, TX                                        02/2017 to Current

 

  • Explain exercise modifications and contraindicated movements to participants with history of injury. 

  • Cultivate positive relationships with participants by interacting with them during group fitness classes. 

  • Explain the use of exercise equipment to all participants, prioritizing safety at all times. 

  • Assess individual progress and suggested appropriate changes. 

  • Explain class objectives and rules while monitoring proper execution of all movements.

  • Educate members on the relationship between nutrition and fitness. 

  • Create personal training programs at address specific injuries and health problems/desires. 

  • Cultivate a judgement free environment where dreams become goals and goals become achieved.

 

Certified Nutrition Specialist, Precision Nutrition Level 1 - The Woodlands, TX                       02/2018 to Current

 

  • Assess clients health needs and diet.

  • Educate and counsel on healthy habit creation. 

  • Develop a plan of action toward clients’ desired outcomes. 

  • One-on-one coaching on holistic way of life. 

  • Champion my clients toward success. 

 

current

Work History

Benefits Operation Manager, Aon Hewitt – The Woodlands, TX                                                          08/2015 to 2/2017

 

  • Leader of an international team of 8-10 team members, providing comprehensive Health and Welfare benefits for a large market client with 40,000 employees including active, retiree and COBRA populations.

  • Monitor and lead internal and external testing for Annual Enrollment including price verification, eligibility confirmation and personal communication statements for 40,000 participants.

  • Conduct ongoing comprehensive training with operations team, customer service and facility HR managers to include but not limited to:  processing for Newly-eligible participants, Annual Enrollment, Qualified Status Changes, short-term and long-term leaves, Termination, COBRA and Retirement enrollment.

  • Oversee and own processing of 16 Inbound/Outbound files with third-party vendors, facilitating rapid process improvements between all vendors to ensure exceptional client servicing with best practices utilization.

  • Manage payroll verification of benefit deductions for Medical, Dental, FSA/DCFSA/HSA and added benefits. Implemented pre and post file verifications to ensure accuracy. Monitor trends and fall outs associated to benefit deductions.

  • Designed, managed and led major case reduction workshop on effective processing of death event. Project manager for case reduction plan of 300 service requests in one week. Resulted in new standard operating procedure and reduction of open processing requests by 80%.

  • Participated in Lean Event to identify and recognize key areas of improvement with both long-term and short-term enhancements around leave processing including: FMLA, Salary Continuance, and Long-Term Disability. Organized data clean up with leave administration of 800 accounts.

  • Lead requirement update of Retirement Life Insurance benefits for current and former employees.

  • Actively spearhead Campus Recruiting events for Texas Universities including career fair representation and on-campus interviewing of current seniors and recent college graduates for internal positions within Aon Hewitt.

 

Business Delivery Specialist, Aon Hewitt – The Woodlands, TX                                        06/2014 to 08/2015

 

  • Provided business analytics and ongoing service solutions in the Benefits Administration Health and Welfare domain of Human Resources outsourcing through the use of Aon’s Total Benefits Administration (TBA) GUI software. 

  • Teamed with a staff of 15 to provide ongoing support and an exceptional customer service experience for a Fortune 500 large market client with 35,000 active employees and 5,000 retirees.

  • Facilitated all aspects of Benefits Administration to include Medical and Dental options, Leaves including short term and long term disability programs, life insurance policies, and COBRA administration.

  • Acted as primary intermediary between client, third party vendors, and all other Aon Hewitt services. 

  • Conducted weekly training with 30 customer service representatives to ensure continuous process improvements.

  • Member of Aon’s 12-month Launch Early Career Developmental Program for recent college graduates; key contributor to seminars, leadership meetings and internal engagement projects.

  • Served as Co-Lead/Project Manager in Launch Program project; planned and delivered 4 separate onboarding recruitment events for post-graduate opportunities with Aon; planned and coordinated 20 internal colleagues to navigate and administer candidates through interview process.

  • Mentored two summer interns through 10-week Business summer internship.

 

Men's Club Volleyball Head, Coach/Consultant Baylor Club Sports - Waco, TX               08/2012 to 12/2014

 

  • Organized and coached 25 college students (boys) through 6-8 hours of practice per week for upcoming tournaments.

  • Supervised practices and games, prioritizing safety at all times.

  • Finished 5th at National Men’s Club Volleyball Tournament - April 2014

Delivery Specialist Intern, Aon Hewitt – The Woodlands, TX                                         06/2013 to 08/2013

  • Managed 3 corporate clients with 30,000+ employees per client; exceeded all contractual performance standards and operational measures.

  • Reviewed three key operational reports to meet and exceed all service level agreements.

  • Co-lead Project Management assignment: produced Benefit Concert for Wounded Warrior Project; supervised the work of 20 interns, resulting in $12,000 raised for veterans.

past

Skills

Benefits Administration: Health and Welfare / Government compliance (payroll, 401k and Health Care) / SAP/ HRIS. / Payroll processing/ Plan/execute Corporate Recruiting Events / Leaves: STD/LTD/FMLA/COBRA processing.  / HSA/FSA/DCFSA regulations / Professional Team Training/Planning / Society for Human Resource Management / Competitive Athletic Training and Coaching/ Microsoft Outlook, Word, PowerPoint and Excel / Demonstrated confidentiality, sensitivity and ethics

Copyright, Life of Pow 2020

Melanie Power Faulkner, Certifications​

CrossFit Level 2

CrossFit Judges Course

CrossFit Scaled Course

USA Weightlifting Level 1 Coach

Precision Nutrition Level 1 

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